FAQs - Dollarwaystore

1. How can I contact Dollarwaystore?

Email: support@dollarwaystore.com
Phone: +36 30 615 0402
Address: Vörösvári út 45
Budapest, 1034 Hungary
Business Hours: Monday–Friday, 9:00 AM–5:00 PM (Hungary Time)

2. What payment methods do you accept?

We currently accept Visa, Mastercard, American Express, Discover, and PayPal. All payment methods are accepted at checkout. Available payment options may vary depending on your location, device, and order details.

3. When will I be charged?

Payment is due when you place your order. Depending on the payment provider, payment may be charged immediately or authorized and captured shortly after order confirmation.

4. Where do you ship?

We currently ship to all countries within the European Union, including:

Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, and Sweden.

5. How much does shipping cost?

We offer free shipping across the entire European Union.

6. How long does processing and delivery take?

Estimated standard delivery time is 7–10 business days after dispatch, depending on the delivery address and courier service.

7. Will I receive tracking information?

Yes, tracking information is provided when available. Please allow some time after dispatch for tracking updates to appear.

8. What if I entered the wrong shipping address?

Please contact us as soon as possible. We will try to help, but we cannot guarantee changes once an order has been processed or shipped.

9. What is your return policy?

Return requests must be submitted within 14 days of delivery, unless a longer period is required by law or otherwise stated on the website. Items must meet our return eligibility conditions.

10. Who pays for return shipping?

Customers are responsible for return shipping unless the item is defective, damaged, incorrect, or applicable law requires otherwise.

11. Do you charge a restocking fee?

No. We do not charge a restocking fee for approved returns.

12. When will I receive my refund?

Approved refunds are typically processed within 5–10 business days after approval. Your bank or payment provider may take additional time to post the refund.