Frequently Asked Questions
1. How can I contact Dollarwaystore?
You can contact Dollarwaystore using the details below:
Legal company name: Easy Group Kft.
Full legal form: Easy Group Limited Liability Company
Brand name: Dollarwaystore
Website: www.dollarwaystore.com
Email: support@dollarwaystore.com
Phone: +36 30 615 0402
Business address:
Vörösvári út 45
Budapest, 1034
Hungary
Adószám: 24179948-2-12
Company Registration Number: 12-09-008271
Business Hours:
Monday–Friday: 9:00 AM–5:00 PM Hungary Time
We aim to respond to customer messages within 24–48 business hours.
2. What payment methods do you accept?
We currently accept Visa, Mastercard, American Express, Discover, and UnionPay, where available at checkout.
Available payment options may vary depending on your location, device, payment provider, card issuer, and order details. The payment methods available for your order will be shown during checkout before payment is completed.
3. When will I be charged?
Payment is due when you place your order.
Depending on the payment provider, payment may be charged immediately or authorized and captured shortly after order confirmation.
4. Where do you ship?
We currently ship within Hungary.
Orders are shipped to the delivery address provided by the customer during checkout. Please make sure your shipping details are complete and correct before placing your order.
5. How much does shipping cost?
We offer free standard shipping within Hungary for orders placed through www.dollarwaystore.com.
The shipping cost shown at checkout for standard shipping is 0 HUF, unless another delivery option or special arrangement is clearly shown before payment.
6. How long does processing and delivery take?
Orders are usually processed before dispatch according to order volume, product availability, and courier scheduling.
The estimated standard delivery time is usually 5–7 business days after dispatch, depending on the delivery address, item size, courier service, and any delays outside our control.
For large or heavy furniture items, delivery handling may take longer depending on the product and delivery location.
7. Will I receive tracking information?
Yes, tracking information is provided when available.
After your order is dispatched, you may receive tracking details by email. Please allow some time after dispatch for tracking updates to appear, as tracking information may not update immediately after the parcel is handed to the courier.
8. What if I entered the wrong shipping address?
Please contact us as soon as possible at support@dollarwaystore.com.
We will try to help, but we cannot guarantee address changes once an order has been processed, dispatched, or handed to the courier. Customers are responsible for providing accurate and complete shipping information at checkout.
9. What is your return policy?
Return requests must be submitted within 14 days after the date of delivery.
If you are a consumer in the EU/EEA, you may also have a statutory 14-day right of withdrawal for eligible distance purchases, subject to legal exceptions.
Returned items should be unused, in their original condition, and include original packaging, tags, accessories, parts, and manuals where applicable.
Please contact us before sending any return so we can provide return authorization and instructions.
10. Who pays for return shipping?
Unless the item is defective, damaged, incorrect, or applicable law requires otherwise, customers are responsible for the direct cost of return shipping.
For large or heavy furniture items such as sofas, bookcases, media consoles, tables, cabinets, or similar bulky products, return shipping costs may be higher than standard parcel returns.
Estimated return shipping cost for heavy or bulky items is usually between HUF 10,000 and HUF 30,000, depending on the item size, weight, pickup location, delivery address, and courier service. The final return cost will be confirmed before the return shipment or pickup is arranged.
11. Do you charge a restocking fee?
No. We do not charge a restocking fee for approved returns.
12. When will I receive my refund?
Once we receive and inspect the returned item, we will notify you whether your refund is approved.
Approved refunds are typically processed within 5–10 business days after approval. Your bank, card issuer, or payment provider may take additional time to post the refund to your account.
Where required by applicable consumer law, refunds related to a valid withdrawal request will be handled within the legally required timeframe.
13. What should I do if I receive a damaged, defective, or wrong item?
Please contact us as soon as possible at support@dollarwaystore.com.
In your message, please include:
Your order number
A short description of the issue
Clear photos of the product, packaging, and shipping label where available
If the issue is confirmed, we will provide an appropriate solution, which may include a replacement, repair, refund, price reduction, or another remedy required by applicable consumer law.
14. Do you offer exchanges?
We do not currently offer direct exchanges.
If you would like a different item, color, size, or variation, please contact us first. If eligible, you may return the original item under our Return and Refund Policy and place a new order.
15. Do you store full payment card details?
No. Payments are handled through secure payment providers.
We do not store full payment card details, and we do not ask customers to send payment card details by email or phone.
16. What is the return address?
If your return is authorized, please ship it to:
Easy Group Kft. / Dollarwaystore
Vörösvári út 45
Budapest, 1034
Hungary
Please contact us before shipping any return so we can provide return authorization and instructions.