At Dollarwaystore, we aim to process and deliver orders as efficiently as possible.
1. Shipping Area
We currently ship to all countries within the European Union, including:
Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, and Sweden.
2. Shipping Carrier
Orders may be shipped using DHL, DPD, GLS, PostNL, or other trusted European courier partners depending on the delivery destination, item size, and carrier availability. The carrier name and tracking details will be provided in the shipping confirmation email after dispatch where tracking is available.
3. Processing Time
Orders are typically processed within 1–2 business days after successful payment confirmation.
Orders placed on weekends or public holidays are usually processed on the next business day.
4. Delivery Time
Estimated standard delivery time is 7–10 business days after dispatch, depending on the delivery address and courier service.
Delivery times are estimates only and are not guaranteed.
5. Shipping Costs
We offer free shipping across the entire European Union.
6. Tracking
Where tracking is available, we will send tracking details after dispatch. Please allow a short time for the tracking status to update.
7. Delays
Delays may occur due to factors outside our control, including courier disruptions, severe weather, public holidays, or peak periods.
If there is a significant delay with your order, we will do our best to assist you.
8. Incorrect Shipping Information
Customers are responsible for providing a complete and accurate delivery address at checkout.
Dollarwaystore is not responsible for delays, failed deliveries, or extra costs caused by incorrect or incomplete shipping information provided by the customer.
9. Failed Delivery or Uncollected Parcels
If a parcel is returned to us because delivery could not be completed, was refused, or was not collected, we may contact you to arrange re-delivery. Additional shipping charges may apply.
10. Damaged or Missing Deliveries
If your order arrives damaged, or if you believe it is missing, please contact us promptly at support@dollarwaystore.com so we can investigate and assist.
11. Contact
If you have any questions about shipping, please contact:
Dollarwaystore
Vörösvári út 45
Budapest, 1034 Hungary
Email: support@dollarwaystore.com
Phone: +36 30 615 0402
Business Hours: Monday–Friday, 9:00 AM – 5:00 PM (Hungary Time)