Convertible Sleeper Sofa with Storage Chaise – Pull-Out Couch Bed

Return and Refund Policy

1. Return Window

Return requests must be submitted within 14 days of delivery, unless a longer period is required by applicable law or is expressly stated on the website.

If you are a consumer in the EU/EEA, you may also have statutory withdrawal rights for eligible distance purchases, subject to legal exceptions.

2. Eligibility for Returns

To be eligible for a return, the item must:

• Be unused and in its original condition
• Include original packaging, tags, accessories, and manuals where applicable
• Be accompanied by proof of purchase, such as an order number, receipt, or confirmation email

3. Non-Returnable Items

Returns or refunds may be refused for items that are not eligible, including where applicable:

• Used, damaged, or altered items not caused by us
• Items returned after the applicable return window
• Personalized or custom-made items
• Perishable goods
• Sealed goods not suitable for return for health or hygiene reasons once unsealed
• Any other items clearly marked as non-returnable where permitted by law

This section does not limit any mandatory rights you may have under applicable consumer law.

4. How to Request a Return

To request a return, email support@dollarwaystore.com with your order number and the reason for the return.

If your return is approved, we will provide return instructions. Please do not send any item back without authorization.

5. Return Shipping Costs

Unless the item is defective, damaged, incorrect, or applicable law requires otherwise, customers are responsible for return shipping costs.

We recommend using a trackable shipping service for your protection.

We do not charge a restocking fee for approved returns.

6. Exchanges

We do not currently offer direct exchanges. If you would like a different item, size, or variation, please contact us first. If eligible, you may return the original item under this policy and place a new order.

7. Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or incorrect, please contact us as soon as possible at support@dollarwaystore.com with your order number and clear photos where available. If the issue is confirmed, we will provide an appropriate solution, which may include a replacement, refund, or other remedy required by law.

8. Refunds

Once we receive and inspect the returned item, we will notify you whether your refund is approved.

Approved refunds are typically processed within 5–10 business days after approval. Your bank or payment provider may take additional time to post the refund.

9. Order Cancellations

If you need to cancel an order, please contact us as soon as possible. If the order has not yet been processed or shipped, we will do our best to cancel it. If the order has already been shipped, the return process will apply after delivery, subject to applicable law.

10. Return Address

Please contact us before returning any item. If your return is authorized, the correct return address and instructions will be provided at that time.

11. Contact Information

Company: Dollarwaystore
Email: support@dollarwaystore.com
Phone: +36 30 615 0402
Business Hours: Monday–Friday, 9:00 AM–5:00 PM (Hungary Time)
Address: Vörösvári út 45
Budapest, 1034 Hungary